Create Template Button Issue Fixed in Single Channel Page. It only appears in the Channels which are adding WABA as a channel in CRM.

1. Location Message UI Improved
2. Open Chat Profile Button Fixed for Mobile View

Key Features:-

1. Create Ticket From Anywhere on Panel.
2. Manage Ticket from Workspace Ticker Manager.
3. Start Conversation with support agent with text and media messages.

• Location & Contact Message Support Added in Live chat
• Last Incoming Location & Contact Message Access Added in Chatbot Flow

Get bored by sending same messages in bot again and again?
Want to send a different greeting message everytime a bot user lands on your bot?

We are here with a perfect solution for your above issues.
WA Team is introducing Splitter in Automation Builder.

What is Splitter?

You can split the route based on the probablity. Each time when flow execute, splitter will route the flow randomly based on the weightage you set for each route.

How to use?

1. Simply add Splitter in your flow.
2. Create routes.
3. Set weightage for each route.
4. Save Splitter
5. Connect route with next node.
   and
   !!Your are Done!!

Thanks for using WA Team.

As always we are back with most demanding feature in a unique way. Data Store is live for Chatbot Workflow.

What is Data Store?

Data store facilitates you to save your workflow data in your personal external database.  You can use a data store in many use cases to collect data from your users. Currently, we are supporting MongoDB in the Database connection.

Now the unique feature that we are introducing is the deep integration of Data Store in Live Chat Panel. It empowers your customer support service by providing all the data in one place.

Some Core Features: -

1. You can create multiple database connections in one account. 
2. You can create multiple Data Stores in one connection.
3. While creating Data Store you can set if it should be visible in Live Chat Panel. 
4.  You can set a display theme for Chat Panel. 
5.  You can set the fields which should be visible in Live Chat Panel. 
6.  You can view, edit, and delete records from the panel.
7.  You can also view, edit, from Live Chat Panel.

We are looking forward to your feedback and suggestions for improvement.

Key Features:-

1. Make Public Templates
2. Use Public Templates

Advance Sharing has two types:-

1. One time ☝🏼 share (Private Link)
2. Life time share (Public Link)

Event Hook issue for CRM and Live Chat is fixed. Now you can set event hook and get update on custom fields in your CRM on your webhook

In CRM's channel page, access to channel specific chatbot is added.

Now 🥳create WhatsApp Chatbot inside your automation builder🤩.

To download report

• Click on report icon
• Click on Download Full Report
• Wait untill report is ready
• Click on Download File

• Export All Contacts
• Export Filtered Contacts
• Export Selected Contacts

• New incoming message updated fixed

• Message overlapping with message input box
• Some Basic UI Changes